At Hessonite Industries Private Limited, we are committed to safeguarding your privacy in accordance with the applicable laws of India, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, make inquiries, or place orders with us.

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1. Applicability

This Privacy Policy applies to:

• Users of our website www.hessoniteindustries.in

• Individuals or businesses interacting with us through WhatsApp, email, or any digital means

• Buyers placing orders or requesting quotations from us

This policy is published in compliance with:

• Section 43A of the Information Technology Act, 2000

• Rule 4 of the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

• The Digital Personal Data Protection Act, 2023

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2. Information We Collect

We may collect the following types of information from you:

A. Personal Data

• Full name

• Mobile number

• Email address

• Business name / Company name

• GST number (if applicable)

• Billing and delivery addresses

• WhatsApp number and messages

• Any other information voluntarily shared

B. Order & Transaction Data

• Product preferences, fabric types, quantity

• Quotation and invoice details

• Payment mode (we do not collect card or UPI details online)

• Delivery and logistics details

C. Technical Data

• IP address

• Browser type, OS, and device information

• Session behavior, time spent on pages

• Cookies and website usage data

Note: We do not collect any biometric data, financial card information, health data, passwords, or government-issued ID numbers.

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3. Purpose of Collection

Your personal data is collected and used for the following legitimate purposes:

• To respond to your inquiries and provide quotations

• To fulfill fabric orders, arrange delivery, and issue invoices

• To contact you regarding order status, clarifications, or updates

• To maintain internal records for business and tax compliance

• To improve our website and services

• To comply with legal obligations and requests from government authorities

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4. Lawful Basis for Processing

As per the Digital Personal Data Protection Act, 2023, we collect and process your personal data based on:

• Your consent (when you fill forms or initiate contact)

• Performance of a contract (order fulfillment, quotation handling)

• Legal compliance (e.g., GST records, tax requirements)

• Legitimate business interests (customer management, communication)

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5. Disclosure of Information

We do not sell or rent your personal information to third parties.

We may disclose your information to:

• Courier or logistics partners for order delivery

• IT or website support vendors for technical maintenance

• Chartered accountants or legal consultants for compliance

• Government bodies, if required by applicable law or regulation

All third-party vendors are bound by confidentiality and data protection obligations.

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6. Data Security Measures

We follow Reasonable Security Practices as defined under the IT Rules, including:

• Secure web hosting with SSL encryption

• Restricted access to data and records

• Password-protected systems

• No online storage of sensitive payment data

You are responsible for maintaining the confidentiality of your communication with us, especially over WhatsApp or email.

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7. Retention of Data

We retain your data:

• As long as you maintain a business relationship with us

• For up to 8 years for accounting and tax compliance (as per Indian laws)

• Or until you request deletion, subject to legal retention requirements

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8. Your Rights Under Indian Law

Under Indian privacy law, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or outdated information

• Withdraw consent at any time (where applicable)

• Request deletion of personal data (unless retained for legal purposes)

To exercise your rights, email us at: hessoniteindustries2@gmail.com

We may verify your identity before processing any requests.

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9. Cookies and Tracking Tools

Our website may use cookies or similar technologies to enhance user experience, monitor traffic, and optimize performance.

You may disable cookies via your browser settings. However, this may affect website functionality.

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10. WhatsApp, Instagram & Third-Party Links

We use WhatsApp for order processing and customer communication. Please note:

• Your messages on WhatsApp are end-to-end encrypted by Meta

• We treat WhatsApp messages as part of your business data

We also link to Instagram and other platforms. Their privacy practices are governed by their own policies, not ours.

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11. Children’s Privacy

Our website and services are intended for users 18 years and above. We do not knowingly collect data from minors. If you are under 18, please do not submit personal information.

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12. Cross-Border Data Transfer

We operate only within India. However, if you access our website from outside India, you acknowledge that your data may be processed and stored in India.

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13. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with the revised date. Continued use of our services implies acceptance of the updated policy.